DENVER, CO, August 21, 2018 – Spinnaker Support, a leading and trusted global provider of Oracle and SAP third-party support, today announced performance results for its first half ended June 30, 2018. The company reported record sales bookings expanding client count to more than 1,000 while achieving its highest ever customer satisfaction rating.
“We remain the fastest growing, highest rated third-party support provider by sticking to the simple concept that support should be supportive,” stated Matt Stava, Spinnaker Support CEO. “As software vendor support degrades into one-size-fits-all, low-touch, shallow expertise, but high-cost service, we champion personalized, responsive, and surprisingly affordable support that is driving client business innovation forward faster.”
First Half 2018 Highlights
- Increased revenues by 29.4% versus the same period in 2017.
- Record sales bookings growth for SAP and Oracle service lines, spearheaded by large third-party support and managed services contracts. Remained the fastest growing provider in our market.
- Q2 2018 marked the company’s 38th consecutive quarter of growth and profitability.
- Expanded Oracle Support services portfolio to include PeopleSoft and Demantra.
- New customers signed in the period include Boart Longyear, Continental Mills, Express Scripts, General Mills, John Hancock Life Insurance Company, Key Energy Services, and Starkey Laboratories.
- Continued expansion in Asia-Pacific, with the signing of Nike Korea and other regional clients, and the addition of JS Lee as Vice President, Asia-Pacific Support Operations. Mr. Lee most recently served as Vice President and Head of Maintenance Go-to-Market for SAP Korea, leading strategies designed to support customer operational excellence while driving their digital transformation and innovations.
- According to the 2018 customer satisfaction survey, more than 500 responses rated our service at a 98.7% satisfaction level – the industry’s highest rated provider.
- Honored with three (3) 2018 Stevie Awards for Customer Service Department of the Year, Customer Service Executive of the Year, and New Software Service of the Year for Oracle Security and Vulnerability Protection.
- We are fully ISO 27001:2013-certified and remain committed to best-in-class data management processes.
About Spinnaker Support
Spinnaker Support is the fastest growing and highest rated global provider of Oracle and SAP third-party support. Spinnaker Support customers get more personalized and responsive service, save an average of 62% on their annual support fees, and can remain on their current software releases for as long as they desire. A rising number of our third-party support customers are utilizing the incremental services we provide, which include application managed services, technology managed services, and consulting. We remain the only third-party support vendor to provide this unique blend of services. Our customers trust us to keep their enterprise applications running at peak performance while we help them navigate from on-premise to hybrid to cloud.
Spinnaker Support’s award-winning blend of services span SAP, BusinessObjects, HANA Database, select next-generation SAP solutions, Oracle E-Business Suite, JD Edwards, Siebel, Oracle Database, Oracle Technology and Middleware products, Hyperion, Demantra, Agile PLM, ATG/Endeca, PeopleSoft, and more.