September 19, 2018 | Michelle Wilkinson | Senior Director, Marketing
September 30th is the deadline by which SAP users must notify SAP of their intent to terminate their annual maintenance/support agreement to avoid being auto-renewed for the following year. By exercising the right to cancel (sending the termination notification), SAP users gain 90 days to negotiate better price, terms, and conditions with SAP, or to switch to a third-party support provider like Spinnaker Support. Time is critical.
SAP has been known to spread deliberate misconceptions regarding the viability and value of third-party support, so don’t let them lead you down the wrong path.
Educate yourself by learning more about third-party support and by getting answers to the most common misconceptions about leaving SAP-provided support. Watch our new SAP support video, featuring interviews with top Spinnaker Support executives that combine more than 50 years of experience in the SAP ecosystem:
Spinnaker Support Executive Bios:
Shawn du Plessis
Shawn du Plessis is an SAP veteran with more than 20 years of experience in all aspects of SAP Sales Support, SAP management, implementation, business process re-engineering, development process life cycle, managed services, and third-party support. He has extensive knowledge of SAP applications and processes with a strong emphasis in software engineering concepts, design principles, and implementation and support methodologies.
Jae Sam (JS) Lee most recently served as Vice President and Head of Maintenance Go-to-Market for SAP Korea, leading strategies designed to support customers operational excellence while driving their digital transformation and innovations. He was responsible for protecting and growing SAP support revenue. Mr. Lee was the first employee of SAP Korea, where he established the legal entity in 1995.
Gavin Silkstone is an SAP veteran with over 20 years SAP experience in global implementations and support for both managerial and functional SAP roles. He is most recently responsible for SAP Operations covering Spinnaker Support global market across EMEA and APAC regions. He has extensive SAP experience in Retail, Pharmaceutical, Food and Beverage, Process and Discrete Manufacture, Engineering, and Tourism industries.
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