About Jessica Eagan

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So far Jessica Eagan has created 83 blog entries.
Jun 7, 2019

Roadblocks to Leaving Oracle and SAP Support: #1 Sales Tactics


June 7, 2019 READ MORE

Apr 23, 2019

Will Your Security Risk Change When Moving to Spinnaker Support Services?


In our just completed annual Customer Satisfaction Survey, we slotted in several new questions to help quantify the impact we’ve had on customers after they’ve switched from publisher support to Spinnaker Support.

April 23, 2019 READ MORE

Apr 12, 2019

2019 Annual Customer Satisfaction Survey Results


It’s springtime in Denver, as evidenced by the flowering trees, swarms of cyclists, and the occasional bomb cyclone. 

April 12, 2019 READ MORE

Mar 27, 2019

Case Study: Reducing the Impact of the Business Cycle on IT Operations


Construction Company Layne Christensen Turns to Third-Party Software Support to Reduce Budget Stress of Oracle Support As with the overall economy, the construction industry goes through cycles of expansion and contraction.

March 27, 2019 READ MORE

Jul 24, 2018

How Spinnaker Support Liberates SAP Customers to Innovate


It is a common misconception that leaving SAP-provided support and joining a third-party support provider like Spinnaker Support inhibits IT innovation.

July 24, 2018 READ MORE

Jul 18, 2018

Has SAP Improved Next-Generation Support?


In May of 2018, SAP announced improvements to their Next-Generation Support model, centered around enhancing their impersonal support portal for customers to search and find their own solutions.

July 18, 2018 READ MORE

Jun 28, 2018

SAP versus Third-Party Support: The “Real” Total Cost of Ownership


According to SAP, a customer must retain SAP-provided support to achieve the lowest long-term total cost of ownership (TCO).

June 28, 2018 READ MORE

Jun 19, 2018

2018 Annual Customer Satisfaction Survey Results


Spinnaker Support recently completed our 2018 annual customer satisfaction survey, covering the 2017 fiscal year.

June 19, 2018 READ MORE

Jun 7, 2018

SAPPHIRE NOW 2018 Observations


Kicking off the week of SAPPHIRE NOW in Orlando, Bill McDermott, SAP CEO, took the stage with his usual high-energy, motivational presentation.

June 7, 2018 READ MORE

May 30, 2018

Leading the Third-Party Support Market with Certification Achievement for Both ISO 9001:2015 and ISO/IEC 27001:2013


Since inception in 2008, Spinnaker Support has consistently delivered service the right way.

May 30, 2018 READ MORE

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