About Michelle Wilkinson

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So far Michelle Wilkinson has created 416 blog entries.
Sep 13, 2019

Exemplary Customer Service: Completing Our Appointed Rounds


We’ve all heard some version of the United States Postal Service unofficial creed: “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.” We believe it because see the dail...

September 13, 2019 READ MORE

Sep 12, 2019

eBook: 10 Organizations Using Third-Party Oracle Database Support


We are often asked, “What exactly is third-party support?” A simple definition is: the replacement of publisher-provided support by a company that is not the original software publisher....

September 12, 2019 READ MORE

Aug 29, 2019

Trends and Observations from INFOCUS 19


Last week’s INFOCUS 19, run by the Quest Oracle Community, is the “premier deep-dive conference for the JD Edwards community.” We love that it’s in Denver, our backyard, so to speak....

August 29, 2019 READ MORE

Aug 28, 2019

Lexmark Relies on Spinnaker Support for Siebel and ATG Software Maintenance While in Transition to New Systems


For over eight years, Lexmark’s call center and customer service have relied on Oracle’s Siebel CRM solution. The e-commerce section on their website, through which customers order printers,...

August 28, 2019 READ MORE

Aug 22, 2019

How Oracle Customers Can Address the Internet Explorer 10 “End of Life” in 2020


If you haven’t yet heard, Microsoft is ending support for Internet Explorer (IE) version 10 as of January 2020. From that time onward, Microsoft will only support IE 11 on the following Windows operating systems: Windows 7 SP1 Windows 8.1 Update ...

August 22, 2019 READ MORE

Aug 22, 2019

Spinnaker Support Announces First Half 2019 Highlights


 – Spinnaker Support, a leading global provider of Oracle and SAP third-party support and managed services, today announced first half highlights for the period ending June 30, 2019. Record revenues,...

August 22, 2019 READ MORE

Aug 15, 2019

Spinnaker Support Releases Enhanced Security Solution for Customers that Run Oracle and SAP


Comprehensive Security Methodology Now Includes Virtual Patching Tool, Powered by McAfee – Spinnaker Support, a leading global provider of Oracle and SAP third-party support services, today announced the release of its updated security and vulnera...

August 15, 2019 READ MORE

Aug 14, 2019

7 Steps to Evaluating a Third-Party Software Support Vendor


  At Spinnaker Support, we hold that third-party software support isn’t just a service, it’s a partnership. To achieve that state, both parties – customer and vendor – must be comfortable committing to a working relationship that c...

August 14, 2019 READ MORE

Aug 8, 2019

What Is the Difference between Software Support and Managed Services?


For companies researching alternatives for Oracle and SAP support and services, the market can be a confusing place. Vendors use interchangeable terminology, defining their services in very non-standard ways and making one-to-one comparisons nearly ...

August 8, 2019 READ MORE

Aug 5, 2019

Experience A Year of SAP Third-Party Software Support


As the end-of-September deadline for renewing SAP support draws ever closer, you’ve likely been holding vital discussions regarding your 2020 strategy and budget. Where can you cut unnecessary expenses? How can you afford new hires or support init...

August 5, 2019 READ MORE

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