Feb 28, 2019

The Shifting Business Perspective on Oracle Software Support


A “paradigm shift” in science occurs when a fundamental change in thought leads a society to replace a way of thinking with an entirely new standard. Think planets revolving around the sun,...

February 28, 2019 READ MORE

Feb 26, 2019

Defining Moments for JD Edwards Support


You never forget a positive “defining moment.” That sudden realization that you made the right decision, that you’re headed in the right direction for success. It brings welcome clarity and confidence to you and your organization....

February 26, 2019 READ MORE

Feb 21, 2019

How Procurement Can Introduce Third-Party SAP and Oracle Support to IT Leaders


Third-party SAP and Oracle support is of rising interest to procurement, sourcing, and vendor management professionals because it promises high-quality service alongside dramatic cost savings and freedom of choice....

February 21, 2019 READ MORE

Feb 20, 2019

Spinnaker Support Earns Cyber Essential Certification


Spinnaker Support is proud to announce that on 13th January 2019, we became the first third-party software support provider to achieve Cyber Essentials (CE) certification. In addition to enhancing our growing Oracle and SAP security portfolio,...

February 20, 2019 READ MORE

Feb 14, 2019

Oracle and SAP Software Support Doesn’t Have to Leave you Feeling Empty


On February 6, 2019, Vinnie Mirchandani posted an article entitled Software Maintenance “Empty Calories” that immediately caught our attention. Mirchandani is a prolific blogger, book author, and CEO of Deal Architect, ...

February 14, 2019 READ MORE

Feb 7, 2019

What All Sourcing and Procurement Professionals Need to Know about Oracle and SAP Third-Party Support 


Happy 2019…or, if you’re a procurement, sourcing, or vendor management professional, maybe not so happy.   Never before has there been so much pressure to identify solution providers that help your company innovate,...

February 7, 2019 READ MORE

Feb 4, 2019

Vaisala Cut IT Costs & Improved Oracle E-Business Suite Support Quality


At a recent Gartner Sourcing, Procurement, Vendor & Asset Management Summit in London, one of Spinnaker Support’s valued customers presented a compelling case study on switching their Oracle E-Business Suite support to Spinnaker Support. Tytti...

February 4, 2019 READ MORE

Nov 14, 2018

An Innovative Approach to Fund Digital Transformation


Leverage third-party software support and maintenance to fund your cloud vision, reclaim control of your application roadmap, and avoid software vendor “lock-in.” Background The adoption of all forms of cloud services is accelerating as ente...

November 14, 2018 READ MORE

Nov 1, 2018

JD Edwards Year-End Processing Made Simple by Spinnaker Support


As 2018 approaches its final months, the end of the year brings us a calendar full of events, holiday activities, and the once a year requirement of year-end processing for financial and HCM departments alike....

November 1, 2018 READ MORE

Sep 26, 2018

Spinnaker Support Manifesto – Support Should be Supportive


Spinnaker Support is celebrating its 10-year anniversary. Back in 2008, we built our company around one simple concept: . As Oracle and SAP have aggressively morphed into lower-touch service,...

September 26, 2018 READ MORE

Sep 19, 2018

Will SAP Negotiate Your Company’s Support Fees for 2019?


September 30th is the deadline by which SAP users must notify SAP of their intent to terminate their annual maintenance/support agreement to avoid being auto-renewed for the following year....

September 19, 2018 READ MORE

Aug 21, 2018

Counter-Measures for SAP and Oracle “Lock-In”: Third-Party Support, License Compliance Assurance, and Best-of-Breed Cloud


In his recent article entitled Why Software Giants Are Falling, author Robin Fry provides reasons why Oracle and SAP core businesses are under financial pressure....

August 21, 2018 READ MORE

Aug 15, 2018

Meet Spinnaker Support’s SAP Leadership Team


SAP software support customers are investigating and adopting third-party support like never before. They are frustrated with the high cost of SAP’s low-touch support model. Self-support doesn’t work; Spinnaker Support champions personalized...

August 15, 2018 READ MORE

Aug 7, 2018

Is SAP Too Late to Recapture Market Share in the CRM Space?


Growth in the CRM market space has skyrocketed and is forecasted to continue unrivaled growth for the foreseeable future. This constant growth sees companies like SAP and Oracle losing market share to best-in-breeds like Salesforce....

August 7, 2018 READ MORE

Aug 2, 2018

Innovate Your Oracle Landscape through Spinnaker Support


It is a common misconception that leaving Oracle support and joining a third-party support provider like Spinnaker Support inhibits IT innovation. However, my 15 years of experience indicates that companies find third-party support providers liberat...

August 2, 2018 READ MORE

Jul 30, 2018

A Rise in Hacker Threats to SAP, Oracle Business Software


Another news piece has surfaced, that highlights the ever-rising threat of cybersecurity attacks, with companies and government agencies exposed to data breaches by hackers. Unlike other articles on the topic,...

July 30, 2018 READ MORE

Jul 24, 2018

How Spinnaker Support Liberates SAP Customers to Innovate


It is a common misconception that leaving SAP-provided support and joining a third-party support provider like Spinnaker Support inhibits IT innovation. However, many companies are finding that using a third-party support provider liberates an IT te...

July 24, 2018 READ MORE

Jul 18, 2018

Has SAP Improved Next-Generation Support?


In May of 2018, SAP announced improvements to their Next-Generation Support model, centered around enhancing their impersonal support portal for customers to search and find their own solutions. Based on analysis on recent research papers by Gartner...

July 18, 2018 READ MORE

Jun 28, 2018

SAP versus Third-Party Support: The “Real” Total Cost of Ownership


According to SAP, a customer must retain SAP-provided support to achieve the lowest long-term total cost of ownership (TCO). However, in our experience, the assumptions SAP uses to make this case don’t stand up to serious scrutiny....

June 28, 2018 READ MORE

Jun 19, 2018

2018 Annual Customer Satisfaction Survey Results


Spinnaker Support recently completed our 2018 annual customer satisfaction survey, covering the 2017 fiscal year. We couldn’t be prouder to announce a record 98.7% overall customer satisfaction score. We sincerely appreciate the more than 500 cust...

June 19, 2018 READ MORE

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Our clients consistently rate our award-winning support at >98% satisfaction. Let’s talk about whether Spinnaker Support is right for you.

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