Oracle Agile PLM Third-Party Support

Comprehensive, Responsive, and Affordable Agile PLM Support

Spinnaker Support is a leading global provider of third-party support for enterprises running Agile Product Lifecycle Management (PLM) environments, whether stand-alone or in combination with other Oracle technologies and applications. Spinnaker Support’s third-party software support replaces Oracle’s annual maintenance and support. Third-party support is always at least half the cost of Oracle support and provides more services through an assigned support team and highly personalized service.

When switching to Spinnaker Support, Agile PLM customers gain more comprehensive and responsive service. They save an average of 62% on their support fees and can remain on their current software release indefinitely, even after Oracle declares End of Life. Customers trust us to keep their Oracle applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud.

Why Replace Oracle-Provided Support with Third-Party Support

Enterprise software support is a mandatory expense, but it shouldn’t be one that puts your budget in a hole. It’s critical to have expert assistance always available to handle unplanned application issues, and that service should be fairly priced.

Unfortunately, Oracle Support has devolved in recent years into a self-service model with slow response times and little value to organizations running stable software and systems like Agile PLM. Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided Support to our third-party alternative because:

  • Oracle support fees rise each year by 2-4%, with no material benefits.
  • Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance.
  • Oracle does not assist with customizations and integrations.
  • They are tired of the long delay for responses of P2 and P3 issues.
  • They feel forced into unjustifiable upgrades or unready cloud products.

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Third-party software support emphasizes more proactive and comprehensive Agile PLM service. Skilled engineers respond in minutes to your support ticket. They know you, understand your product environment, and focus on resolving your issues more quickly, regardless of the source or what personnel are required to weigh-in on the solution.

While Oracle focuses on selling more software and locking you into the Oracle PLM Cloud, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current environment. We call it “support that is actually supportive.”

What We Mean by “Covering the Entire Oracle Technical Stack”

At Spinnaker Support, our third-party Oracle support covers far more than just the application layer. We support the entire technical stack, from applications like Agile PLM to databases to the cloud.

Our services also include as standard areas that Oracle Support will not, such as customization, operating systems, and interoperability with third-party products. See what we mean by “covering the entire Oracle technical stack” and how that benefits our customers.

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The Advantages of Third-Party Agile PLM Support

Enterprises use Oracle Agile PLM solutions to gain visibility and better control over their end-to-end product lifecycles. With Oracle’s increasing focus on building cloud capabilities, Agile PLM users are concerned about the future of their on-premise applications. Many are investigating (or have already adopted) an alternative support model to restore higher quality support and escape the forced march to upgrade or migrate.

Spinnaker Support provides Agile PLM users with a safe haven until the right cloud solutions and digital innovations arrive on the market. We also help customers with support after they have migrated Agile PLM to a hosted/cloud environment like AWS. Some customers redirect the considerable support savings to help accelerate their strategic IT roadmaps.

Organizations choose Spinnaker Support because we:

  • Immediately reduce the cost of support fees by an average of 62%
  • Deliver responses in < 15 minutes, from Level 4 senior engineers in eight operations centers
  • Supply more comprehensive coverage, including for customizations and interoperability issues
  • Help extend the life of stable, customized, and productive applications, for as long as you need
  • Offer flexible commercial terms that match your licenses and business needs
  • Provide a safe haven until the cloud solution becomes right for your business

Spinnaker Support replaces Oracle’s ongoing Agile PLM support in a proven, secure, and smart way – delivering superior support, more efficiently, at a dramatically reduced price. We support all versions of Agile PLM products and have no term limitations on support, regardless of whether Oracle has declared an End of Life to a release.

We have built and retained large, knowledgeable teams of support engineers to address virtually anything with Agile PLM and your associated technology stack. Spinnaker Support engineers average over 19 years of experience in Oracle products and related technologies.

Included in Our Standard Support:

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Break/Fix
General Inquiry Support
Security & Vulnerability Management
Technology Advisory Services

A Support Partner, Not a Vendor

At Spinnaker Support, our customers tell us that they view our engineers as a natural extension of their internal support team. In addition to easy, effective onboarding, customers always realize 24x7x365 coverage to ensure that Agile PLM runs at peak performance, even while their IT infrastructure is in a constant state of change and evolution.

“Spinnaker Support engineers go above and beyond to resolve issues in a timely manner and helped us implement significant process efficiencies. The additional value of the advisory services has saved us time and afforded us substantial cost savings on consulting and implementation fees.”

What We Support

As a third-party vendor supporting instances of Agile PLM, we are uniquely positioned to provide services around legacy products in various configurations:

  • Versions & Releases

    • All release versions
  • Supported Product Areas

    • Agile Cost Management
    • Agile Engineering Collaboration
    • Agile Product Collaboration
    • Agile Product Governance and Compliance
    • Oracle Product Lifecycle Analytics
    • Agile Product Quality Management
    • Agile Product Portfolio Management
    • And more

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