The Solution to Oracle’s “Self-Service” Model of Support
The centerpiece of Oracle’s support solution, is a one-stop portal called My Oracle Support. More Agile PLM users have become disenchanted with Oracle’s transition from more comprehensive support, delivered by accessible Oracle software experts, to a de-personalized website designed to drive customer self-support. As the tempo of viable upgrades and enhancements have diminished, users have replaced Oracle-provided support with Spinnaker Support.
Spinnaker Support delivers a highly-personalized, concierge-style of support from responsive and experienced Agile PLM experts. We deliver average 8-minute response to critical tickets, providing support for both standard and custom code. We offer interoperability support as a standard element of third-party support. Spinnaker Support is the only third-party support vendor that is both ISO 9001:2015-certified and ISO 27001:2013-certified.