Spinnaker Support JD Edwards Features and Benefits
Spinnaker Support services include bug fixes, tax and regulatory updates, general inquiry support, and technology advisory services that support the JD Edwards ecosystem, including interoperability, performance tuning, cloud roadmap, virtualization, and security issues.
With Spinnaker Support, your third-party JD Edwards support includes a dedicated Account Support Lead (ASL) who is focused on understanding your unique environment and can pull in skilled resources to provide individualized software fixes to standard and custom code. Your dedicated ASL manages a diverse blend of seasoned experts, including resources from our technical and functional support, global tax and regulatory compliance, managed services, consulting, and technology advisory teams. Spinnaker Support is the only third-party support provider than can offer clients that depth of bench strength. Over a third of our JD Edwards customers have leveraged two or more of our service lines.
Spinnaker Support not only replaces Oracle Support for your JD Edwards applications but offers enhanced SLAs, significant cost reduction, higher value support offerings, upgrade flexibility and the technical expertise to launch your digital technology initiatives to remain competitive in your industry.
A proven cost-savings model
Industry observers correctly state that the pace of sustaining innovations in traditional on-premise software will diminish as SAP and Oracle invest in their cloud visions. Spinnaker Support recommends its third-party maintenance services as a viable alternative to on-premise software support.