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JD Edwards Maintenance Services2019-06-28T11:26:29+00:00

Maximize the Value of Your JD Edwards Application While Adding New Features and Capabilities from our Award-Winning Team of Experts.

Since launching to market in 2008, Spinnaker Support has built one of the most unique and respected JD Edwards maintenance units in the industry. Our unique blend of services includes third-party maintenance and support, where hundreds of organizations that run JD Edwards applications are benefiting by gaining higher quality support while saving an average of 62% compared to Oracle-provided maintenance. Customers respect our approach, processes, and people – rating us with 98%+ scores in annual customer satisfaction surveys and willing to act as positive references.

Spinnaker Support takes pride in the fact that we have always delivered service the right way. Our customers are not subject to legal risk exposure because we never violate the intellectual property rights of Oracle or any other company. We are a company that is built to last, not built to sell. We are financially strong at both the top line and bottom line. We have consistently been the fastest growing maintenance and managed service provider in our space, have been profitable every quarter for the past eight years, and we hold a cash to deferred revenue ratio of greater than 100% to ensure that all client obligations are fulfilled. We provide a safe harbor for those organizations that make the smart transition to Spinnaker Support.

Spinnaker Support maintenance and support processes are ISO 9001:2015 certified. We were among the very first organizations to achieve this new level of certification. Processes covered under this certification include sales engagement, customer onboarding and archiving, support delivery, customer renewal, and customer off-boarding.

Spinnaker Support’s service delivery engineers are hailed as among the finest in the industry. Our engineers average nearly 20 years of experience, covering the entire application and surrounding technology footprint of JD Edwards – from the oldest World solutions to the newest EnterpriseOne solutions. We believe that any JD Edwards environment can be advanced by Spinnaker Support’s blend of services, approach, proven processes, and people.

Spinnaker Support JD Edwards Maintenance clients benefit from:

  • 24 x 7 x 365, Global Support follow-the-sun coverage with 98% customer satisfaction ratings
  • Dedicated Account Support Lead (ASL) and full team of experts which averages almost 20 years of JD Edwards experience
  • Immediate response time
  • Technology Advisory and support for your technology stack and digital technology solutions
  • Tax and regulatory updates, and security patches
  • Deep understanding of your unique environment through online, interactive troubleshooting
  • Analysis and support of custom code
  • Proactive routine phone calls for technical and application advisory services to understand your current IT strategy and future IT initiatives.

Spinnaker Support JD Edwards Features and Benefits

Spinnaker Support services include bug fixes, tax and regulatory updates, general inquiry support, and technology advisory services that support the JD Edwards ecosystem, including interoperability, performance tuning, cloud roadmap, virtualization, and security issues.

With Spinnaker Support, your third-party JD Edwards support includes a dedicated Account Support Lead (ASL) who is focused on understanding your unique environment and can pull in skilled resources to provide individualized software fixes to standard and custom code. Your dedicated ASL manages a diverse blend of seasoned experts, including resources from our technical and functional support, global tax and regulatory compliance, managed services, consulting, and technology advisory teams. Spinnaker Support is the only third-party support provider than can offer clients that depth of bench strength.  Over a third of our JD Edwards customers have leveraged two or more of our service lines.

Spinnaker Support not only replaces Oracle Support for your JD Edwards applications but offers enhanced SLAs, significant cost reduction, higher value support offerings, upgrade flexibility and the technical expertise to launch your digital technology initiatives to remain competitive in your industry.

A proven cost-savings model

Industry observers correctly state that the pace of sustaining innovations in traditional on-premise software will diminish as SAP and Oracle invest in their cloud visions. Spinnaker Support recommends its third-party maintenance services as a viable alternative to on-premise software support.

JDE maintenance cost analysis versus OracleSpinnaker Support versus Oracle costs

 

 

 

 

Spinnaker Support and JD Edwards Maintenance Snapshot

  • Save at least 50% (average savings with Spinnaker Support is 62%) on Oracle annual support costs; never pay for support of your unused licenses (shelfware).
  • Get fast response (typically under 8 minutes for P1 and P2 issues) founded on our highly personalized support delivery model.
  • Receive 24 x 7 x 365 support coverage, delivered by software engineers located in regional support hubs across the world, including Denver, London, Mumbai, Singapore, Moscow, Seoul, and Tel Aviv.
  • Enjoy a lifetime support guarantee that ensures your enterprise software is supported at the application, technology, and compliance layer as long as you wish to run it.
  • Say no to forced upgrades; receive world-class support for your current versions, even if your environment is highly customized.
  • Gain the most comprehensive range of ISO 9001:2015 certified processes for customer engagement and support delivery, including marketing qualification, sales cycle, customer onboarding and archiving, issue support and escalation, customer satisfaction scoring and follow-up, contract renewal, and customer off-boarding.
  • Consistently high JD Edwards Customer Loyalty ratings averaging  above 98%
  • Advisory services for cloud roadmap planning and digital technology implementations

A Support Partner, Not a Vendor

At Spinnaker Support, clients are our partners. We consider ourselves an extension of their internal support team. With Spinnaker Support, clients effectively have a new team and a partner they can trust to help work through their critical issues. Our customers always realize 24x7x365 follow the sun coverage to ensure their Oracle applications run at peak performance, even while your IT infrastructure is in a constant state of change and evolution.

Contact us now for an individual assessment as to whether JD Edwards maintenance services are right for your organization.

Learn more about our JD Edwards managed services or JD Edwards consulting services as stand-alone or in combination with maintenance services.

Supported Versions

  • World: A7.3, A8.1, A9.1, A9.2, A9.3, A9.4, All Cumulative Updates
  • Enterprise One: E1 8.9, E1 8.10, E1 8.11, E1 8.11SP1, 8.12, 9.0, 9.1, 9.2, All Tools Releases and Updates
  • OneWorld: B7331, B7332, B7333 (Xe), and ERP8, All Service Packs and Updates

5 Moments That Define Your Spinnaker Support Experience:

ZERO BACKLOG

The first moment all of your tickets—new and pre-existing—have been closed out

SERVICE UPGRADES

The moment all the Oracle support services that were slowly stripped away reappear

SURPRISINGLY AFFORDABLE

The moment you realize that we consistently provide better service at a lower price point

DEEP KNOWLEDGE

The moment you realize we already have intimate knowledge of your account—and won’t push you to an inexperienced junior resource

UNLOCKED VALUE

The moment you assign newly liberated resources to work on other strategic priorities

Awards and Certificates

We are leaders in third-party support with the accolades to prove it.

Let's Talk

Our clients consistently rate our award-winning support at >98% satisfaction. Let’s talk about whether Spinnaker Support is right for you.

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