Maximize performance, minimize costs

In today’s fast-paced, dynamic business environment, keeping your mission critical enterprise applications running at top performance is a must. If your system goes down for any reason, your business can face substantial losses in productivity, revenue and customer satisfaction.

Issue based support is just a start. Adding managed services helps you avoid issues that can hobble system performance and cause disruption to the business. As your JD Edwards managed services partner, Spinnaker Support takes on 24-hour monitoring, performance management, and problem resolution, ensuring that potential issues are stopped in their tracks and resolved before they become real problems. JD Edwards customers can take control of their product roadmap and IT strategies to fund and accelerate innovation, digital transformation, and cloud migration.

Spinnaker Support is the only third-party support provider offering a comprehensive JD Edwards managed service offering

As you know all too well, your system is unique – and that makes every problem unique. Customers come to Spinnaker Support – and stay with us– because our teams of senior-level engineers consistently deliver superlative results. Our Oracle JD Edwards managed services experts, technology stack experts, and support experts understand the application and can create the unique solutions to solve your problems.

Just as important, with Spinnaker Support as your support and managed services partner, you avoid the hidden costs of managing separate suppliers for support and services. Your time is too valuable to spend deciding who should be delivering the service you need.  Unlike other providers, Spinnaker Support combines 24X7X365 technical support with the industry’s finest functional consultants. With JD Edwards 9.2 enhancement strategy, updates will be coming at you faster than ever before. We’ll help you evaluate the ones that are important to your business, then deploy and test them so you stay “code current’ and ahead of your competition.

Spinnaker Support understands how to make the most of your technology. Our Managed Services provides JD Edwards support for:

Application Support Services

Spinnaker Support’s analysts are professionals with the knowledge and consultative skills necessary to perform activities in collaboration with your staff, to extend your team’s capabilities, to allow your internal subject matter experts to be redirected to priority initiatives, or to extend your overall breadth of coverage. JD Edwards managed services can include:

  • Service Desk Routing, Management, and Reporting
  • On-Call Application User Help Services
  • Business Analysis and BPM Issue Support
  • Knowledge Extension and Mentoring Services
  • Year-End Updates for 1099, W2, or T4 (Canadian) tax reporting
  • Long-Term or Medium Term Staff Augmentation
  • Staff Backfill and After Hours Support for Emergency Response across the Globe

Our JDE managed services are tailored to specific customer requirements and extend your in-house team with knowledge resources that have extensive JD Edwards depth and breadth. Our experts become completely familiar with your business processes, configurations, end user traits, customizations, interfaces, and extensions for which you need support. We deliver JD Edwards managed services specific to what you require, where and when you need it.

JD Edwards Technical Managed Services

Technical managed services are designed to extend and augment the JD Edwards technical support services performed by your IT staff within your organization.

Development Services

Spinnaker Support’s development team includes individuals with a wide variety of industry and development experience for various JD Edwards platforms. Our development resources provide staff augmentation development services for small or larger requirements and tailored to meet customer needs on a cost-effective basis. Differentiated from project-based enhancement, retrofit, or integration support, our team can fulfill partial-FTE development needs on a contracted basis, as defined by our customers’ needs. Spinnaker Support customers are transforming their businesses at a rapid pace to retain or gain competitive advantage, increasing more digital technology IT project requirements.

CNC Managed Services

Spinnaker Support’s CNC teams include individuals assembled from the best resources in the industry. In fact, most of our team worked as CNC experts since the day the technology role was first created by JD Edwards. This technology expertise translates into more effective management of your system, and much more detailed system knowledge that is required to support your company and solve your critical technology related issues. Spinnaker Support CNC Managed Services capabilities include but are not limited to:

  • Application/User Security and Administration
  • Architecture Design/Redesign, Application Development, and Business Services Development
  • Data Refreshes, Disaster Recovery and Business Continuance
  • Enhancement Implementation, Service Pack/Tools Installs, ESU and ASU application
  • Knowledge Transfer & Mentoring
  • Object Transfers, Package Builds and Deployments
  • Performance Tuning/Optimization and Environment Maintenance
  • Printer/Job Queue Maintenance, Batch Scheduling and Monitoring
  • Process Re-engineering/ Optimization and System and Process Documentation

Supplemental Maintenance

Our Supplemental Maintenance Support Services are a set of cost-effective, personalized, managed services allowing you to continue with your software vendor with the confidence that even after the vendor has ended premium support for your JD Edwards version, you have a full support team behind you. Our supplemental maintenance services assist customers with such tasks as year-end legislative updates, global tax, legal and regulatory updates, mobility and more.

Contact us now for an individual assessment as to which JD Edwards managed services are right for your organization.

Learn more about our JD Edwards maintenance or JD Edwards consulting services as stand-alone or in combination with managed services.

Supported Versions

  • World: A7.3, A8.1, A9.1, A9.2, A9.3, A9.4; All Cumulative Updates
  • Enterprise One: E1 8.9, E1 8.10, E1 8.11, E1 8.11SP1, 8.12, 9.0, 9.1, 9.2; all Tools Releases and Updates
  • OneWorld: B7331, B7332, B7333 (Xe), and ERP8; all Service Packs and Updates

5 Moments That Define Your Spinnaker Support Experience:


The moment we replicate a bug, fix it — and move it to a production environment within a day


The moment we develop process change solutions for habitual issues — that Oracle couldn’t fix


The moment we first hear the word “love” from our clients


The moment we help our clients meet their go-live deadline by truly working with them 24/7


The moment we demonstrate technical expertise you’ve never seen before—and know you made the right choice

Awards and Certificates

We are leaders in third-party support with the accolades to prove it.