Get Better Support for Your Oracle Retail Suite for a Fraction of the Cost

Spinnaker Support’s solution for Oracle Retail (Retek) support best-in-breed applications helps customers advance IT initiatives while gaining more comprehensive and responsive ongoing support at an immediate savings of 60+%.

Whether you are expanding your Oracle Retail software or extending the life of your existing investments, Spinnaker Support is the right choice. For many retailers, it makes good sense to extend the life of their current Oracle Retail solutions rather than unnecessarily upgrade or migrate. To maintain these applications, Spinnaker Support has emerged as an increasingly more attractive option to better maintain their Oracle Retail Merchandising, OmniChannel, Planning, and Supply Chain products.

Challenges of Using Oracle Retail

Forced vendor upgrades and “self-service” support models push customers to seek alternative third-party support options. Companies are increasingly turning to third-party support and maintenance partners like Spinnaker Support for Oracle Retail support to better align support fees with the level of support received. Our customers gain more personalized, comprehensive Oracle Retail support while reducing their costs by an average of 62%.

Cut the Cord from Oracle-Provided Support

“Cutting the cord” has become common in our personal lives for cable and phone technology. A similar transformation is now occurring in the world of Oracle enterprise software support.

This new paper, explores the advantages of switching, when it is appropriate, and how Oracle will try to dissuade you from doing so, even when it isn’t in your best interest to stay with Oracle-provided support.

Cut the Cord from Oracle-Provided Support

Opportunities for Adopters of Third-Party Oracle Retail Support

Reducing the cost and improving the quality of support results in a virtuous circle of value creation. Enterprises around the world rely on Spinnaker Support for their Oracle Retail (Retek) support because they:

  • Pay the industry’s lowest price point
  • Alignment of support fees with licenses that are being used – not those sitting on a shelf.
  • Gain indefinite and unmatched support capabilities for both standard and custom code
  • Retain the ability to choose when to upgrade
  • Expand IT infrastructure surrounding the enterprise applications through our Technology Center of Excellence specializing in security and interoperability

Choose targeted support for your Oracle Retail software, or combine it with Oracle Database and your other Oracle enterprise applications.  Spinnaker Support’s experts know the ins and outs of the complete technology stack – not just individual applications. By using this combined third-party support, you can receive an integrated service offering with all the advantages of single-provider support at a fraction of the cost.

The Benefits of Third-Party Oracle Retail Support

With Spinnaker Support, you will see a number of benefits you can’t get with Oracle’s self-service model, including:

  • Personalized service from an assigned Account Support Lead (ASL)
  • A named team of senior engineers with hand-picked skillsets mapped to your unique Oracle environment
  • Contact with an expert on the first, and every call
  • Access to senior Retail software engineers [24 hours a day, 7 days a week, 365 days a year follow-the-sun coverage] from eight worldwide support hubs
  • Fast response — average response time for critical issues is 8 minutes
  • Full archiving services – not just archiving oversight while you do the heavy lifting

Start Seeing Results Today

Work with an Oracle Retail support and managed service partner focused on helping you achieve strategic business goals and driving results. Apply the savings to more strategic activities that drive innovation, profitability, and growth. With Spinnaker Support you can:

  • Expand your Oracle Application and Technology stack footprint.
  • Extend the life of your Oracle Retail investment.
  • Receive ultra-responsive support 24/7/365.
  • Eliminate forced upgrades and retain the flexibility to upgrade when it’s the right time for your business.
  • Fund innovation and drive business growth with immediate savings of around 60 percent plus incremental savings related to upgrades and redeployment of your internal resources to more strategic initiatives.

Spinnaker Support only hires “full stack” professionals who are ready to roll up their sleeves and solve your issues and challenges. In an average of 8 minutes, you’ll be communicating with a dedicated professional who has 15-20 years of experience, who knows the technology stack inside and out and has seen and solved the toughest challenges.

Maximize performance, minimize cost with adding Managed Services and Consulting Services to coincide with your Oracle Retail third-party support

Adding managed services helps you avoid issues that can cripple system performance and cause disruption to the business. Your Oracle Retail and technology stack managed services partner takes on 24-hour monitoring, performance management and problem resolution, ensuring that potential issues are resolved before they impact customers. Spinnaker Support is the only third-party support provider offering Oracle Retail Managed Services.

Oracle Retail consulting services span the applications, integrations, and the underlining technology utilized to run your systems. Spinnaker Support’s team of Retail (Retek) expertise provide strategic guidance, implement and deploy new applications, plan and staff for software upgrades, and lead efforts to upgrade your surrounding technology, such as browsers, servers, hardware, and operating systems.

Get better service while minimizing your Oracle Retail support costs. Contact Spinnaker Support today.

Customer Success Story

Cato Fashions is a leading specialty retailer of women’s fashions and accessories. The company is committed to delivering high-quality fashions to their consumers at an everyday low price. As their market share continued to accelerate, Cato Fashions sought to expand their Oracle Retail applications, but needed to maintain a cost-effective approach. An expansion of their Oracle Retail application version 15 was implemented with additional customizations incorporated to work seamlessly with their existing version of Oracle Retail applications Our resources were utilized to manage their implementation project plan, perform feasibility analysis, testing, knowledge transfer, develop integration points and customization, which can be retrofitted to adapt with the latest Oracle Retail versions, and go-live 24/7 support.

What We Support

  • Oracle Retail Merchandising
    • Allocation
    • Invoice Matching
    • Merchandising Systems
    • Price Management
    • Oracle Sales Audit
    • Trade Management
  • Oracle Retail Omnichannel
    • Oracle Commerce
    • Store Inventory Management
    • Xstore Point-of-Service
  • Oracle Retail Planning
    • Item Planning
    • Merchandise Financial Planning
    • Assortment Planning
    • Category Management Planning
    • Regular Price Optimization
    • Size Profile Optimization
  • Oracle Retail Supply Chain
    • Demand Forecasting
    • Replenishment Optimization
    • Warehouse Management System

5 Moments That Define Your Spinnaker Support Experience:


The moment you realize we already have intimate knowledge of your account—and won’t push you to an inexperienced junior resource


The moment all the Oracle support services that were slowly stripped away reappear


The moment you realize that we consistently provide better service at a lower price point


The moment you assign newly liberated resources to work on other strategic priorities


The first moment all of your tickets—new and pre-existing—have been closed out

Awards and Certificates

We are leaders in third-party support with the accolades to prove it.