The Solution to Oracle’s “Self-Service” Model of Support
The centerpiece of Oracle’s PeopleSoft support solution is a one-stop portal called My Oracle Support. More PeopleSoft customers have become disenchanted with Oracle’s transition from more comprehensive support, delivered by accessible Oracle software experts, to a de-personalized website designed to drive customer self-support. As the tempo of viable upgrades and enhancements for PeopleSoft software have diminished, users have replaced Oracle-provided support with Spinnaker Support.
Spinnaker Support delivers a highly-personalized, concierge-style of support from responsive and experienced PeopleSoft experts. Award-winning support for both stand-alone PeopleSoft customers or blended support for organizations that run PeopleSoft in concert with other Oracle or SAP applications. Spinnaker Support is the only third-party support vendor that is both ISO 9001:2015-certified and ISO 27001:2013-certified.