Siebel CRM Third-Party Support

Maintain the Value and Extend the Life of Your Siebel CRM Investment

Spinnaker Support is a leading global provider of third-party support and managed services for enterprises running Oracle Siebel CRM. Spinnaker Support’s third-party software support replaces Oracle’s annual maintenance and support for at least half the cost. Our third-party support provides more services through an assigned support team and highly personalized service.

When switching to Spinnaker Support, Siebel CRM customers gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current software release indefinitely. We support versions 5.x through 8.x and have no term limitations on support, regardless of whether Oracle has declared an End of Life to a release.

Customers trust us to keep their Siebel CRM applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud.

Why Replace Oracle-Provided Support with Third-Party Support

Software support is a mandatory expense, but not one that should put your budget in a hole. It’s critical to have expert assistance always available to handle unplanned Siebel CRM issues, and that service should be fairly priced.

Unfortunately, Oracle Support has devolved in recent years into a self-service model with slow response times and little value to organizations running stable software and systems like Siebel CRM. Thousands of global enterprises in nearly every industry have now migrated away from Oracle-provided support to our third-party alternative because Oracle:

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  • Raises support fees each year by 2-4%, with no material benefits.
  • Has moved to a primarily self-service model instead of immediate, live assistance.
  • Does not assist with customizations and integrations.
  • Responds far too slowly to P2 and P3 issues.
  • Tries to force them into unjustifiable upgrades or unready cloud products.

Third-party software support emphasizes more proactive and comprehensive Siebel CRM service. Skilled engineers respond in minutes to your support ticket. They know you, understand your product environment, and focus on resolving your issues more quickly, regardless of the source or what personnel are required to weigh-in on the solution.

While Oracle focuses on selling more software and moving you to the latest release or cloud products, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current environment. We call it “support that is actually supportive.”

Cut the Cord from Oracle-Provided Support

Cut the Cord from Oracle-Provided Support

“Cutting the cord” has become common in our personal lives for cable and phone technology. A similar transformation is now occurring in the world of Oracle support.

Our paper, “Cut the Cord from Oracle-Provided Support,” explores the advantages of switching to third-party support, when it is appropriate, and how Oracle will try to dissuade you from doing so, even when it isn’t in your best interest to retain Oracle-provided support.

Download the Paper

The Advantages of Third-Party Siebel CRM Support

Spinnaker Support replaces Oracle’s ongoing Siebel support in a proven, secure, and smart way – delivering superior support, more efficiently, at a dramatically reduced price. Working out of eight regional operations centers, our team supports Siebel 5.x to 8.x as well as related technologies.

Organizations choose Spinnaker Support because we:

  • Immediately reduce the cost of support fees by an average of 62%
  • Deliver responses in < 15 minutes, from Level 4 senior engineers in eight operations centers
  • Supply more comprehensive coverage, including for customizations and interoperability issues
  • Help extend the life of stable, customized, and productive applications, for as long as you need
  • Offer flexible commercial terms that match your licenses and business needs
  • Provide a safe haven until cloud solutions become right for your business

Our large, knowledgeable and award-winning Oracle team of support engineers addresses virtually anything Siebel. Spinnaker Support Oracle engineers average over 19 years of experience. These professionals fill your knowledge gaps, ease your staffing constraints, and provide expert assistance for complex CRM issues.

Included in Our Standard Support:

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General Inquiry Support
Security & Vulnerability Management
Technology Advisory Services

A Support Partner, Not a Vendor

At Spinnaker Support, our customers tell us that they view our engineers as a natural extension of their internal support team. In addition to easy, effective onboarding, customers always realize 24x7x365 coverage to ensure that Siebel runs at peak performance, even while their IT infrastructure is in a constant state of change and evolution.

“We like the ease of use, the ease of opening tickets, and the ability to escalate when needed. Spinnaker Support often responds within two minutes of our logging an issue, and the support skillset with Spinnaker Support has been so much better. Early on, we had a problem with Siebel that we had not been able to fix for over a year. After transitioning, Spinnaker Support just jumped in and resolved it.”

Craig Greenholt, ITC VMO & IT Infrastructure Architect, Lexmark - Read the Case Study

What We Support

As a third-party vendor supporting many Siebel instances, we are uniquely positioned to provide services around legacy products in various configurations:

  • Versions

    • Oracle Siebel CRM Release 5.x, 6.x, 7.x, and 8.x
  • Supported Product Areas

    • Siebel Sales
    • Siebel Analytics
    • Mobile
    • Siebel Marketing
    • Dynamic Catalog
    • Commerce Analytics
    • Dynamic Pricer
    • Quote & Order
    • Siebel Contact Center
    • Service Analytics
    • Field Service
    • Help Desk
    • Mobile Solutions
    • Social
    • CRM Technology (all)
    • Industry Solutions (most)
  • Supported Industries

    • Aerospace
    • Communications
    • Defense
    • Financial Services
    • High Technology
    • Manufacturing
    • Public Sector
    • Universities
    • And more…

Next Steps

Siebel Managed Services

Case Studies

Resource Library