SAP Business Suite Third-Party Support

Responsive, Comprehensive, and Affordable SAP Business Suite Support

Spinnaker Support is a leading global provider of third-party support and managed services for SAP Business Suite (ECC). Spinnaker Support currently services medium to large size enterprises running all versions of SAP Business Suite from R/3 to ECC 6, with thousands of professional users globally spanning more than 100 countries.

Spinnaker Support’s third-party software support replaces SAP’s annual application support and saves customers an average of 62% on maintenance fees, all with an assigned support team and personalized service.

Your operations depend on ECC running smoothly and efficiently. By switching to third-party support, you gain high responsiveness and faster problem resolution when problems do arise – and at a fair price, especially for products that SAP charges you for but no longer supports. You can remain on your existing SAP solutions, like ECC6, for as long as needed and can rely on our expert advice when you eventually upgrade, move to the cloud, or migrate away from your current ERP version.

Why Replace SAP-Provided Support with Third-Party Support

Software support is a mandatory expense, but not one that should put your budget in a hole. Expert assistance is critical to dealing with unplanned ERP and technology issues, and that service should be fairly priced.

Unfortunately for organizations running stable enterprise systems like Business Suite, SAP Support has turned towards a self-service model with slow response times and little value. SAP is always prepared to upgrade you to S/4HANA and have you invest even more to support the newer system. But if you are not yet ready for an upgrade or wish to implement your technology roadmap at your own pace, then third-party SAP support is well worth considering.

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Thousands of global enterprises in nearly every industry have now migrated away from SAP-provided support to our third-party alternative because SAP:

  • Raises support fees each year by 2-4%, with no material benefits.
  • Has moved to a primarily self-service model instead of immediate, live assistance.
  • Does not assist with customizations and integrations.
  • Responds far too slowly to P2 and P3 issues.
  • Tries to force them into unjustifiable upgrades or expensive cloud products.

Third-party software support emphasizes more proactive and comprehensive service for SAP software issues. Skilled engineers respond in minutes to your support ticket. They know you, understand your product environment, and focus on resolving your issues more quickly, regardless of the source or what personnel are required to weigh-in on the solution.

Blog Post: “SAP’s Revised 2027 Support Deadline: What They’re Saying and What It Means for You”

In a recent press release, SAP made two important announcements: (1) a maintenance commitment for SAP S/4HANA until the end of 2040, and (2) mainstream maintenance for core applications of SAP Business Suite 7 software until the end of 2027, followed by optional extended maintenance until the end of 2030. What does this mean for customers and what options do they have?

Read the Blog Post

The Advantages of Third-Party SAP Business Suite Support

Spinnaker Support replaces SAP-provided support in a proven, secure, and smart way – delivering superior service more efficiently, and at a dramatically reduced price. Working out of eight regional operations centers, our global team supports ECC, R/3, NetWeaver, and much more. Our services span applications, databases and the surrounding technologies to help ensure ongoing interoperability.

Organizations choose Spinnaker Support because we:

  • Immediately reduce the cost of support fees by an average of 62%
  • Deliver responses in < 15 minutes, from Level 4 senior engineers in eight operations centers
  • Supply more comprehensive coverage, including for customizations and interoperability issues
  • Help extend the life of stable, customized, and productive applications, for as long as you need
  • Offer flexible commercial terms that match your licenses and business needs
  • Provide a safe haven until other ERP solutions become right for your business

Our large, knowledgeable and award-winning team of support engineers addresses virtually anything with SAP and Business Suite. Spinnaker Support SAP engineers average over 19 years of experience filling your knowledge gaps, easing your staffing constraints, and providing expert assistance for complex database and application issues.

Included in Our Standard Support:

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Break/Fix
General Inquiry Support
Global Tax & Regulatory Compliance Services
Security & Vulnerability Management
Technology Advisory Services

A Support Partner and Extension to Your Team

At Spinnaker Support, our customers tell us that they view our engineers as a natural extension of their internal support team. In addition to easy, effective onboarding, customers always realize 24x7x365 coverage to ensure that your environment runs at peak performance.

“The support engineers are responsive, efficient, and engaged directly on resolving our issues. They don’t respond with stall tactics or try to push unneeded patches to ‘try’ and resolve issues, like SAP support.”

Ajith Kumar, Senior Manager, Autodesk - Read the Case Study

What We Support

As a third-party vendor supporting instances of SAP Business Suite, we are uniquely positioned to provide services around legacy products in various configurations:

  • Supported Products – All Versions

    • SAP ECC
    • SAP R/3
    • SAP NetWeaver
    • SAP Business Warehouse (BW)
    • SAP Business Intelligence (BI)
    • SAP BusinessObjects
    • SAP CRM
    • SAP SRM
    • SAP GRC
    • SAP MDM
    • SAP SCM
    • SAP HCM
    • SAP BPC
    • SAP PLM
    • SAP Hybris
    • And more
  • Supported Product Areas

    • Analytics, including BI, BW, BusinessObjects
    • Enterprise Resource Planning
    • Customer Relationship Management
    • Data Management
    • Financial Management
    • Human Capital Management, including Payroll
    • Supply Chain Management
    • Supplier Relationship Management
    • Global Tax, Regulatory & Compliance
    • Environmental, Health, & Safety
  • Supported Databases

    • SAP HANA
    • SAP Sybase / ASE
    • SAP MaxDB
    • Oracle Database
    • Microsoft SQL Server
    • IBM Db2
  • Supported Operating Systems

    • Linux
    • Microsoft Windows
    • HP-UX
    • Solaris
    • IBM AIX
  • Supported Technologies

    • ABAP
    • SAP Enterprise Portal
    • SAP NetWeaver
    • Solution Manager
    • XI/PI
    • And more

Next Steps

Basis Managed Services

Case Studies

Resource Library