Responsive, Comprehensive, and Affordable SAP Business Suite Support
Spinnaker Support is a leading global provider of third-party support and managed services for SAP Business Suite (ECC). Spinnaker Support currently services medium to large size enterprises running all versions of SAP Business Suite from R/3 to ECC 6, with thousands of professional users globally spanning more than 100 countries.
Spinnaker Support’s third-party software support replaces SAP’s annual application support and saves customers an average of 62% on maintenance fees, all with an assigned support team and personalized service.
Your operations depend on ECC running smoothly and efficiently. By switching to third-party support, you gain high responsiveness and faster problem resolution when problems do arise – and at a fair price, especially for products that SAP charges you for but no longer supports. You can remain on your existing SAP solutions, like ECC6, for as long as needed and can rely on our expert advice when you eventually upgrade, move to the cloud, or migrate away from your current ERP version.
Why Replace SAP-Provided Support with Third-Party Support
Software support is a mandatory expense, but not one that should put your budget in a hole. Expert assistance is critical to dealing with unplanned ERP and technology issues, and that service should be fairly priced.
Unfortunately for organizations running stable enterprise systems like Business Suite, SAP Support has turned towards a self-service model with slow response times and little value. SAP is always prepared to upgrade you to S/4HANA and have you invest even more to support the newer system. But if you are not yet ready for an upgrade or wish to implement your technology roadmap at your own pace, then third-party SAP support is well worth considering.