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SAP HANA Support2019-09-11T11:45:09+00:00

Support services for SAP HANA platform

Spinnaker Support’s solution for HANA Database support helps customers advance IT initiatives while gaining more comprehensive, responsive ongoing support at an immediate savings of 60+%.

Simplify IT operations with one platform under SAP Business Suite Applications and HANA as your database and development platform. Whether you have begun your journey to the cloud or maintaining your existing on-premise deployment, Spinnaker Support has emerged as an increasingly attractive option to better support HANA and surrounding components in conjunction with support for SAP Business Suite Applications under one comprehensive SAP support and managed services provider.

SAP HANA Support Solutions

Companies are increasingly turning to third-party support and advanced maintenance partners like Spinnaker Support for SAP HANA support due to “self-service” support models and forced vendor upgrades. Our SAP HANA Database customers receive personalized, full stack database support while notably reducing their costs.

Opportunities for Adopters of Third-Party SAP HANA Support

Reducing the cost and improving the quality of SAP support results in a virtuous circle of value creation. Enterprises consisting of over 5,000 database instances around the world rely on Spinnaker Support for their database support because they:

  • Pay the industry’s lowest price point for enterprise database maintenance and support
  • Align support fees with licenses that are being used – not those sitting on a shelf
  • Retain the ability to choose when to upgrade
  • Get full support for custom and standard code, integrations and interfaces
  • Can more easily expand IT infrastructure surrounding the enterprise applications through our Technology Center of Excellence that specializes in virtualization, security, interoperability, and cloud migration strategy

Choose targeted support for your HANA Database and surrounding technical components or combine with SAP Business Suite Application support. Spinnaker Support’s experts know the ins and outs of the complete technology stack – not just individual components. By using this combined third-party software support, you can receive an integrated service offering with all the advantages of single-provider support at a fraction of the cost.

The Benefits of Third-Party SAP HANA Support

With Spinnaker Support, you will see a number of benefits you can’t get with SAP’s self-service model, including:

  • Personalized service from an assigned Account Support Lead (ASL)
  • A named team of senior engineers with hand-picked skillsets mapped to your unique SAP technology stack
  • Contact with an SAP expert on the first, and every call
  • Around the clock access to technical software engineers [24 hours a day, 7 days a week, 365 days a year follow-the-sun coverage] from eight worldwide support hubs
  • Fast response — average response time for critical HANA database platform issues is 8 minutes
  • Full data archiving services – not just archiving oversight while you do the heavy lifting

Spinnaker Support only hires “full stack” professionals who are ready to roll up their sleeves and solve your issues and challenges. In an average of 8 minutes, you’ll be communicating with a dedicated professional who has 15-20 years of experience, who knows the technology stack inside and out and has seen and solved the toughest challenges. Fund IT innovations and drive business growth with savings from Spinnaker Support offerings.

Spinnaker Support Client Satisfaction

Spinnaker Support consistently rates at 98+ % satisfaction, per annual client surveys. Our clients give us high marks for responsiveness, fast issue resolution, and the professionalism of engineers for our ISO 9001:2015-certified customer engagement and support delivery processes, world-class software engineers, and our groundbreaking set of high-value service offerings.

5 Moments That Define Your Spinnaker Support Experience:

ADVANCED RESOLUTION

When we resolve complex issues without the need to browse OSS notes

EXPERT WORKAROUNDS

When we create and implement creative fixes to resolve SAP Kernel issues

INTEROPERABILITY SUPPORT

When we ensure clients remain interoperable when switching to different operating systems

OUT-OF-SCOPE SUPPORT

When we take midnight calls to fix out-of-scope issues

NEXT-LEVEL SECURITY

When we augment SAP security patches with our better security solutions

Awards and Certificates

We are leaders in SAP third-party support with the accolades to prove it.

Let's Talk

Our clients consistently rate our award-winning support at >98% satisfaction. Let’s talk about whether Spinnaker Support is right for you.

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