A Customized GTRC Solution for Each Customer
Every organization has a unique set of tax and regulatory compliance needs, and so our GTRC team applies a concierge approach, delivering information tailored to your organization’s applications and jurisdictions. We work directly with you to schedule and implement all required changes, delivering exactly what you need, when you need it.
Our GTRC solution includes:
- A standardized, repeatable process to deliver tax and regulatory changes
- Personalized net change documentation and test scripts for each customer
- Implementation code changes specific to each customer’s software version
- Quality assurance testing for all changes
- Comprehensive follow-up and support for all changes
- Routine communication throughout the year to prepare customers for changes to their tax and regulatory environment
- Additional tax and regulatory updates that may occur throughout the year
In comparison, Oracle and SAP deliver wholesale, undifferentiated GTRC updates to customers, and as an upgrade inducement for older systems, strip away GTRC services from their support programs. Spinnaker Support eliminates the need to sort through and determine which updates are applicable, delivering timely, customized GTRC information.